Yellowstone Custom Leather Return Policy
At Yellowstone Custom Leather (YCL), we take great pride in our craftsmanship and want you to be fully satisfied with your purchase. If you need to return an item, please carefully review our return policy below.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be in their original condition and original packaging (unused, unaltered, and undamaged).
- Written permission from YCL is required before returning any item. Returns sent without prior authorization will not be accepted.
How to Request a Return
- Contact Us – To initiate a return, email us at fabulous@yellowstonecustomleather.com or call 406-930-3444 within 7 days of receiving your order.
- Approval Process – If your return request is approved, you will receive a return authorization along with shipping instructions.
- Shipping the Item – The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item arrives safely.
Non-Returnable Items
- Custom or personalized orders (including custom tooling, monogrammed items, or special requests).
- Final sale items or discounted items.
- Items that show signs of use, wear, or damage not caused by YCL.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund (minus any applicable fees) will be processed to your original payment method within 5–7 business days.
Exchanges
- We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at fabulous@yellowstonecustomleather.com with photos of the issue so we can make it right.
For any additional questions, feel free to reach out to us at fabulous@yellowstonecustomleather.com or 406-930-3444.
Thank you for choosing Yellowstone Custom Leather—where craftsmanship meets quality.